As Auto Sales Dip, Aftermarket Specialists have the Chance to Shine By Randy Wright, President of Cottman Transmission and Total Auto Care

It comes as no surprise that auto sales numbers and the auto aftermarket are closely intertwined. However, the aftermarket can benefit whether there are an increased number of new cars on the road, or if the cars themselves are simply getting older. In addition, the vast size of the auto care industry (estimated at $368 billion consumer dollars in 2017) gives it the strength to weather smaller blips in sales from year to year without much change in its broader performance. So when car sales sneeze (plunging or climbing), the aftermarket doesn’t have to catch a cold—in fact, brands can grow more robust in response to evolving consumer demand.

As  auto sales dipped in March, the aftermarket industry is looking at a consumer market that is focused on repairs and maintenance that will make their vehicles last longer than ever before—the average age of vehicles on the road has hit 11.6 years, and by 2021 more than  20 million cars on the road will be more than 25 years old.

For more specialized providers focused on specific auto care segments, including transmission, brake, tire or another type of repair or maintenance specialist, we have an opening to differentiate ourselves from general auto repair shops and dealerships in the aftermarket. It’s up to us to harness shifts in consumer demand to turn a drop in auto sales into growth in maintenance and repair services. There are several aftermarket spaces where specialists can capitalize on slower auto sales by focusing on core service execution.

Maintenance—make services fast and effective
As cars get older, consumers often turn to routine maintenance in an effort to coax more years than ever before from their vehicles. Consumers are quickly becoming more familiar which the ways a fluid change and transmission flush can keep a car running stronger for longer, or how a tire rotation and alignment along with replacing brake pads and discs, can all keep a car feeling young.

But aftermarket specialists need to be sure they’re making their services an attractive value-add to a consumer’s maintenance experience. Costs for maintenance services continue to increase and to keep consumers from becoming apathetic or lazy in their approach to taking care of aging cars, aftermarket specialists should focus on exceptional service. When a driver comes in for transmission fluid changes or a flush, for tire rotations or to inspect brake pads and discs, a specialist should do everything they can to ensure his or her visit is fast and efficient. Enhancing service excellence can expand a customer base into a loyal sea of regulars.

Repair—products should be high quality

As consumers are driving increasingly older cars, the need for more extensive repairs rather than routine maintenance is often inevitable. When consumers begin looking for a more expensive repair such as a total transmission rebuild or new brake lines, that’s an opportunity for aftermarket specialists to set themselves apart from dealer repair shops through quality. A specialist can ensure a customer is investing in a dependable product that will require less frequent if any, replacement in the future.

Aftermarket consumers have more choice in repairs, both for services and products themselves than ever before. The increased variety of supply, through growing market competition or the rise of e-commerce, means aftermarket specialists need to be strategic and targeted to coax consumer repair demand into maximum sales and revenue for their brand.

Inventory—forecasting for high return
Every aftermarket company knows the key to strong numbers is finding the sweet spot in stocking just enough low-demand and slightly more than enough high-demand products. The most dependable method of maintaining this balance is a reliable forecasting method. Depending on the market and type of aftermarket specialization, this may mean taking into account seasonality, technology innovations, preventative maintenance, and the trends toward greener products such as electric vehicles, or a variety of market indicators specific to transmissions, tires, brakes or other specialties.

Regardless of the forecast method, the point should be to ensure inventory selection is calculated to maximize return, and that each individual shop is controlling inventory as a method to capitalize on fluctuating car sales and other correlating factors in the aftermarket industry.

By focusing on efficient maintenance, quality repair, and an effective inventory system, aftermarket specialists will be positioned to take advantage of shifts in auto sales and easily rise above competitors in the industry.

  • Gail Parker
    Gail Parker

    The customer service was concerned about the parking area for my vehicle for overnight early bird service.They called me to inform me they were gonna check back with me before any services on my vehicle were done with my approval which, made me comfortable to know they showed responsibility in their work.

  • Leslie Meyers
    Leslie Meyers

    Fast, friendly, reliable and fair. I ended up having to get my town & country transmission repaired/replaced & my spark plugs replaced right before Christmas this past year & they said they could do it the next day if I could leave it that day. Well I didn't have a ride home & my other car needed a jump start since we hadn't driven it much. The owner not only offered to drive me home, but also jump start my other car so I could of get my niece from school. If that's not service, I don't know what is. They also ened up doing my 2014 escape transmission the yr b4. They were recommended by a friend & I would recommend them as well.

  • Hina K. Huynh
    Hina K. Huynh

    I purchased a "newly" used vehicle and was concerned about transmission issues and they made sure I was taken care of. The staff was extremely friendly and polite, and not only did they provide me with all the necessary services I needed, they also educated me. I would highly recommend this location.

  • Miriam Green
    Miriam Green

    The service was great. Someone recommended them to me. They took care of the issue I was having with my vehicle with no issues. I’ll be going to them from here on out! A very satisfied customer

  • Samuel Jones
    Samuel Jones

    Staff were all professional. Manager was a saint, gentleman, and scholar. Great company with excellent values. I would highly recommend them.

  • K. Raymer
    K. Raymer

    Kevin and his entire staff are the best. I had a brake caliper fail and they took care of very quickly and for a great price. Since then, I had new flare fenders with led lights installed on my Jeep Wrangler. Same great service and value.

  • Loren Vann
    Loren Vann

    I have been taking my vehicles to Cottman for the last year and I have never been disappointed. Kevin is the General Manager and I have known him personally for several years. This is an honest shop with quality work and great, trustworthy employees. Law Enforcement friendly, which is a major plus. It is hard to find a reliable place for vehicles now and days so skip the stress and take your vehicles here.

  • Stephanie Besos
    Stephanie Besos

    I love this place. came here a few years back, great work. just came in recently, wanted to wait a few days for the review.let me tell you Vicki was amazing and as helpful as can be and kevin did repair and excellent job on my transmission as well as work with me . had a world of trouble with my warranty place but they did their best to help with it all and my car is running excellent. will be back soon for oil change and any future repairs. thanks guys.

  • Stephanie Besos
    Stephanie Besos

    I love this place. came here a few years back, great work. just came in recently, wanted to wait a few days for the review.let me tell you Vicki was amazing and as helpful as can be and kevin did repair and excellent job on my transmission as well as work with me . had a world of trouble with my warranty place but they did their best to help with it all and my car is running excellent. will be back soon for oil change and any future repairs. thanks guys.

  • Conley Smith
    Conley Smith

    My experience at Cottman was awesome! The waiting lounge was very clean and looked great. The front desk staff was kind and personable. My wheels got aligned very quickly and they did a great job for an awesome price! The owner is extremely professional and quite handsome as well.

  • Randall Vann
    Randall Vann

    Best shop to have your vehicle repaired. Professional and timely. Owner gives fair prices and easy to work with. I would highly recommend to anyone.

  • Mike Villegas
    Mike Villegas

    The work was excellent and done in a timely manner. Found the best pri ce for the work needed!!!

  • Justin Davis
    Justin Davis

    Great customer service!! The staff was very attentive. A issue arose while they were working on my vehicle, and the mechanics diagnosed it and where back on track in no time. What I liked the most was that they kept me in the loop while they tried to find a resolution.

  • Steve Lilley
    Steve Lilley

    Fast and efficient service.