Maybe you’re new to the area… or maybe your old shop closed. Whatever the reason, there may come a time when you have to look for a new repair shop. But how do you choose the right one?
How To Pick An Auto Repair Shop
When it comes to trying to find a good car mechanic, it can be a difficult decision. Here are some tips to keep in mind on how to choose the right auto shop:
Start with recommendations from friends and family. See who other people in your neighborhood use.
Once you have a few names, go online and research those shops. Start with their websites. Do they present a professional presence? Do they have relationships with organizations that serve the public, such as the Better Business Bureau (BBB), American Automobile Association (AAA), or the Automatic Transmission Rebuilders Association (ATRA)?
Check customer feedback. Is the majority of their feedback positive? Keep in mind, sometimes you’ll find a negative comment for even the most reliable service provider. But the feedback should be overwhelmingly positive.
Consider a franchise shop. Don’t forget the benefits of doing business with a franchise shop, such as your nearby Cottman. They offer several advantages: To begin with, the franchise has its own standards for honesty, integrity, and technical proficiency that every center must abide by.
Finally, visit the shop. Do they present a professional appearance? Do they greet you with a friendly demeanor? Do they have their technicians’ certifications displayed proudly in their waiting room?
If you can answer “yes” to all these questions, you’ve probably found a reliable, honest, and capable shop. Take your car there with confidence.
Quality Auto Service Center
When it comes to customer service, Cottman takes pride in leaving our customers with positive experiences. Cottman’s corporate office keeps a close watch on their franchisees. If you have a problem with a Cottman center, the home office will examine the situation on your behalf. And a shop that doesn’t meet their high standards won’t continue to display the Cottman sign for long!
The customer service was concerned about the parking area for my vehicle for overnight early bird service.They called me to inform me they were gonna check back with me before any services on my vehicle were done with my approval which, made me comfortable to know they showed responsibility in their work.
Fast, friendly, reliable and fair. I ended up having to get my town & country transmission repaired/replaced & my spark plugs replaced right before Christmas this past year & they said they could do it the next day if I could leave it that day. Well I didn't have a ride home & my other car needed a jump start since we hadn't driven it much. The owner not only offered to drive me home, but also jump start my other car so I could of get my niece from school. If that's not service, I don't know what is. They also ened up doing my 2014 escape transmission the yr b4. They were recommended by a friend & I would recommend them as well.
I purchased a "newly" used vehicle and was concerned about transmission issues and they made sure I was taken care of. The staff was extremely friendly and polite, and not only did they provide me with all the necessary services I needed, they also educated me. I would highly recommend this location.
The service was great. Someone recommended them to me. They took care of the issue I was having with my vehicle with no issues. I’ll be going to them from here on out!
A very satisfied customer
Kevin and his entire staff are the best. I had a brake caliper fail and they took care of very quickly and for a great price. Since then, I had new flare fenders with led lights installed on my Jeep Wrangler. Same great service and value.
I have been taking my vehicles to Cottman for the last year and I have never been disappointed. Kevin is the General Manager and I have known him personally for several years. This is an honest shop with quality work and great, trustworthy employees. Law Enforcement friendly, which is a major plus. It is hard to find a reliable place for vehicles now and days so skip the stress and take your vehicles here.
I love this place. came here a few years back, great work. just came in recently, wanted to wait a few days for the review.let me tell you Vicki was amazing and as helpful as can be and kevin did repair and excellent job on my transmission as well as work with me . had a world of trouble with my warranty place but they did their best to help with it all and my car is running excellent. will be back soon for oil change and any future repairs. thanks guys.
I love this place. came here a few years back, great work. just came in recently, wanted to wait a few days for the review.let me tell you Vicki was amazing and as helpful as can be and kevin did repair and excellent job on my transmission as well as work with me . had a world of trouble with my warranty place but they did their best to help with it all and my car is running excellent. will be back soon for oil change and any future repairs. thanks guys.
My experience at Cottman was awesome! The waiting lounge was very clean and looked great. The front desk staff was kind and personable. My wheels got aligned very quickly and they did a great job for an awesome price! The owner is extremely professional and quite handsome as well.
Great customer service!! The staff was very attentive. A issue arose while they were working on my vehicle, and the mechanics diagnosed it and where back on track in no time. What I liked the most was that they kept me in the loop while they tried to find a resolution.
